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The Metropolitan District (MDC) has launched the MDC Radio
Frequency Program in coordination with its installation
contractor, Contract Callers, Inc. (CCI). The goal of
this program is to install automated meter reading devices for
customers in Newington, Bloomfield, Windsor and East Granby.
The devices allow the MDC to read customer water meters using a
low-powered radio signal sent from the meter to an MDC vehicle
as it drives down the street. The automated meter reading
devices will reduce manual meter reading, increase customer
billing accuracy and reduce estimated bills. Security, both for
meter readers and customers, will also be improved by
eliminating the need to regularly access meters on customer
properties.
What You Need to Know
MDC Radio Frequency devices are FREE and will be
installed at no charge by the MDC’s contractor, CCI. Customers
in the towns of Newington, Bloomfield, Windsor and East Granby
will be contacted by the MDC and CCI to schedule an installation
appointment. It is critical that the MDC receive a response
from every customer contacted for the program; customers who
ignore repeated contact attempts may have their water service
shut off
Making an Appointment
The MDC and CCI will send letters to notify customers when
installers will be in the customer’s neighborhood. If you are a
customer who has received a notice regarding the MDC Radio
Frequency Program and would like to schedule an appointment,
please contact the call center at 1-888-293-5779 or email
MDCappointments@contractcallers.com. The call center is
available to take your calls Monday through Saturday from 7:00
AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM. Installation
appointments are available Monday through Saturday 7:00 AM to
8:00 PM and Sunday 10:00 AM to 5:00 PM
Easy Installation
Installation generally takes less than an hour and involves
attaching the radio frequency device to your existing water
meter and running a small wire through the wall to a panel
installed outside your home. In most cases the water meter will
be replaced at the same time the MDC Radio Frequency device is
installed to ensure compatibility with the device.
The CCI representative will review the installation location
with you prior to beginning. Please note that all MDC and CCI
personnel will have MDC identification badges and be driving
vehicles with MDC
or CCI
logos.
After Installation
A quality inspection will be
conducted on some properties by MDC and CCI inspection
personnel; the inspection may occur immediately following the
installation or at a later date. All MDC and CCI personnel will
have MDC identification badges and be driving vehicles with MDC
or
CCI logos.
For some customers the first water bill after the device is
installed may be estimated. This can occur if the device is
installed during the time when the meter is normally read.
Following water bills will have accurate water usage thanks to
the radio frequency device.
Contact Us
To schedule an appointment or report a problem contact the call
center Monday through Saturday from 7:00 AM to 8:00 PM or Sunday
from 10:00 AM to 5:00 PM at 1-888-293-5779 or email
MDCappointments@contractcallers.com
For emergencies contact the MDC at (860) 278-7850 ext. 3600.
We suggest that you take a moment to read the various documents
available on the left hand side of this page.
Thank you for your time and cooperation,
The Metropolitan District Radio Frequency Team
For more information about Contract Callers, Inc. (CCI):
www.contractcallers.com/
For more information about Itron:
www.itron.com
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