Customer Service assists homeowners and contractors when sewer house connections or water service installations are needed. We provide technical assistance during the permit process along with record plans and inspections to complete the process. We maintain service location records and have pipe requirements to ensure any water or sewer installation made to your property is in compliance with our established standards.
We are a member of the Call Before You Dig (CBYD) notification system.
Regulated by the DPUC, CBYD ensures public safety and protects underground utilities when excavations are made. Excavators are required by law to notify CBYD when an excavation is either planned or an emergency. The CBYD system then notifies all affected utilities in the excavation area. White paint will signify where the proposed excavation is to take place. The MDC will then dispatch their technician to locate utilities by using paint or flags to mark the area with a color coded system.
The MDC will always use blue paint for water and green paint for sewer when marking our utilities. The same color marking flags will be used when necessary in the event of wet weather or difficult marking conditions.
By using the CBYD system when installing a mailbox, planting a tree or excavating at your home, you are ensuring the safety of you and your neighbors as well as protecting underground utilities.
For Permits, Water and Sewer Connections and Construction Specifications:
Customer Service Center at 60 Murphy Road, Hartford
Phone 860 278-7850, ext. 3600 from 8:00 a.m. to 4:00 p.m. Monday through Friday
Email: UtilityServices@themdc.com
